How do I contact customer service and when can I expect to hear back?

Many common questions about Corteiz can be answered by visiting our Help Center or send us message at [email protected].

If you would like personalized assistance, Corteiz also offers live chat for web users in the US. You can connect with us by live chat or you can select Contact Us to receive a reply via email. Both of these options will provide you with the fastest way to get help.

How do I utilize Corteiz’s live chat feature?

Live chat is available in the US during these hours:

Monday – Friday 9 a.m. – 9 p.m. ET 

Saturday – Sunday 10 a.m. – 6 p.m. ET. 

How to shop and place an order?

You no need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a Corteiz account.

If you create a Corteiz account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.

Returns and refunds

We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items.

If you have used cryptocurrency to pay for your order and you wish to return the items for a refund, you can follow the return procedure outlined below within 30 days from the date you placed your order. Once your return has been accepted by our brand or partner boutique, your refund will be processed by TripleA in the original cryptocurrency at the current exchange rate.

Size and fit

Where can I find size conversion charts?

View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.

How can I get a better understanding on how a piece will fit?

Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.

What’s the difference between size, fit, cut and material?

The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.

Why do designer sizes vary?

International sizes are slightly different when converted and some designers fit larger or smaller than others. That’s why we provide specific information for each item.

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